Refund policy

Return & Refund Policy

At Qatan Canada, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

  • Returns may be requested within 30 days of receiving your order.
  • To be eligible for a return, the item must be unused, unworn, in its original condition, and in its original packaging with all tags and accessories included.
  • Proof of purchase or your order number is required for all return requests.

Non-Returnable Items

The following items are generally not eligible for returns or refunds unless they arrive damaged or defective:

  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Products that have been used, damaged, or altered by the customer
  • Any item that is not in its original condition

Return Process

To initiate a return, please contact our customer support team with your order details. Once your request is approved, you will receive instructions on how to return your item.

Returns sent without prior authorization may not be accepted.

Refunds

  • After we receive and inspect your returned item, we will notify you whether your refund has been approved.
  • If approved, your refund will be processed to your original payment method.
  • Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Return Shipping Costs

  • Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
  • Original shipping charges, if any, are generally non-refundable unless required by applicable law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will work to provide a replacement, exchange, or refund as appropriate.

Exchanges

We reserve the right to determine whether a replacement, exchange, store credit, or refund is the most appropriate resolution based on the circumstances.

Policy Updates

Qatan Canada reserves the right to modify this Return & Refund Policy at any time without prior notice. The policy in effect at the time of your purchase will apply to your order.

For any questions regarding returns or refunds, please contact our customer support team.