Politique d’expédition

Shipping Policy

Thank you for shopping with Qatan Canada. We strive to process and deliver your orders as quickly as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

  • Once your order has been processed, it is generally shipped within 5–7 business days.

  • Delivery times are estimates and may vary depending on your location, courier services, weather conditions, or other factors beyond our control.

Shipping Charges

  • Shipping fees are calculated at checkout based on your order and delivery location.

  • Free shipping may be offered on eligible orders that meet our minimum order value or during promotional campaigns.

  • We reserve the right to modify or discontinue free shipping offers, including the minimum order value required, at any time without prior notice.

Order Tracking

  • When available, a tracking number will be provided via email once your order has been dispatched.

  • Tracking updates are managed by the shipping carrier and may take some time to appear.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.

  • We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses provided at checkout.

Delays

While we make every effort to deliver orders promptly, unexpected delays caused by carriers, customs, weather, or other unforeseen circumstances may occur. We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team, and we will be happy to assist you.